Front Office Supervisor
Front Office Supervisor : lead a welcoming desk, mentor a diverse team, and deliver seamless, sustainable guest journeys at Kerten Hospitality.
Front Office Supervisor
Paris, France
ABOUT KERTEN HOSPITALITY
Kerten Hospitality (KH) is an end-to-end lifestyle hospitality operator creating bespoke destinations, lodging, experiences and communities while optimising operations and driving profitability for savvy investors with a strong commitment to sustainability. KH transforms destinations through impactful partnerships with Lodging, Food & Beverage, Retail, Entertainment, Art and Wellness brands with a focus on building Ecosystems, and unique community-centric destinations, which connect International & local travellers. The Group’s current pipeline of lodging includes projects in numerous countries in the Middle East, Europe, and North Africa region. An expanding development pipeline of more than 55 lodging projects representing over 4,500 keys planned across our international development pipeline.
Our Impact Every destination we develop and every concept we bring to life is driven by purpose and rooted in ESG, locality, sustainability, innovation, meaningful collaborations, that nurture ecosystems supporting community growth, guided by our values of Connection, Curation, Innovation, and Leading the Way.
ABOUT THE ROLE
KEY RESPONSIBILITIES
Supervise daily front office operations, ensuring smooth check-in and check-out experiences.
Lead, support, and motivate the front office team to deliver high-quality guest service.
Handle reservations, room assignments, billing, and cash handling with accuracy.
Respond promptly and professionally to guest requests, concerns, and complaints, ensuring effective resolution.
Coordinate closely with Housekeeping, F&B, Engineering, and other departments to ensure seamless guest experiences.
Monitor front office procedures, service standards, and compliance with hotel policies and safety regulations.
Train and guide front office team members on operational procedures and guest service standards.
Maintain accurate guest records, reports, and transactions in the PMS system.
Assist in preparing shift reports, room status updates, and daily operational briefings.
Support upselling initiatives and promote hotel services and facilities to maximize guest satisfaction and revenue.
Ensure professional appearance, grooming, and conduct of the front office team at all times.
EXPERIENCE & SKILLS
Bachelor or degree in Hospitality, Tourism, or a related field preferred.
Previous experience in Front Office operations, with supervisory experience in hospitality preferred.
Knowledge of PMS and front office systems (Opera, Fidelio, or similar) is required.
Strong understanding of front office procedures, reservations, billing, and guest relations.
Basic computer skills, including Microsoft Office (Word, Excel, Outlook).
Ability to manage shifts, supervise team performance, and handle operational challenges effectively.
Flexibility to work shifts, weekends, and holidays as needed.
Fluency in English and French; knowledge of additional languages is an advantage.
JOINING OUR TEAM MEANS
Competitive Compensation: A rewarding package tailored to your experience.
Career Growth: Opportunities for advancement within our dynamic organisation.
Inclusive Environment: A vibrant and inclusive workplace that encourages collaboration.
Shared Purpose: Working with passionate people who live our values every day — connecting, innovating, curating, and leading the way together.
- Department
- Property Roles
- Role
- Front Office Supervisor
- Locations
- Paris
