Income Auditor & Accounts Receivable Executive

CLOUD 7, AQABA

ABOUT KERTEN HOSPITALITY

Kerten Hospitality (KH) is an end-to-end lifestyle hospitality operator creating bespoke destinations, lodging, experiences and communities while optimising operations and driving profitability for savvy investors with a strong commitment to sustainability. KH transforms destinations through impactful partnerships with Lodging, Food & Beverage, Retail, Entertainment, Art and Wellness brands with a focus on building Ecosystems, and unique community-centric destinations, which connect International & local travellers. The Group’s current pipeline of lodging includes projects in numerous countries in the Middle East, Europe, and North Africa region. An expanding development pipeline of more than 55 lodging projects representing over 4,500 keys planned across our international development pipeline.

Our Impact Every destination we develop and every concept we bring to life is driven by purpose and rooted in ESG, locality, sustainability, innovation, meaningful collaborations, that nurture ecosystems supporting community growth, guided by our values of Connection, Curation, Innovation, and Leading the Way.

ABOUT THE PROPERTY

ABOUT THE ROLE

KEY RESPONSIBILITIES

• Verify and audit daily revenue postings from the PMS and POS systems (rooms, F&B, spa, and other outlets) for accuracy and completeness.

• Reconcile daily revenue reports against cashier summaries, folios, and actual settlements (cash, credit card, city ledger).

• Reconcile cash clearance and accounts receivable clearance accounts on a regular basis.

• Reconcile market segment postings and statistical records against system and production reports.

• Review rate discrepancies, adjustments, allowances, rebates, voids, and complimentary rooms, ensuring proper approval and supporting documentation.

• Review complimentary rooms, zero-rated rooms, and house-use rooms, ensuring proper approval is obtained and documented in every case.

• Review room moves, housekeeping discrepancies, and reservation cancellations and creations for accuracy and completeness.

• Prepare and distribute the Daily Revenue (Flash) Report to the Director of Finance and hotel leadership.

• Ensure revenue is recorded in the correct accounting period and posted to the appropriate general ledger accounts.

• Review and follow up on long-stay rate postings, contract renewals, and expirations.

• Calculate upselling revenue and commissions for payroll processing purposes.

• Monitor compliance with internal control policies, SOPs, and audit requirements relating to revenue and cash handling.

• Review user and system log activity to ensure no compliance leaks or unauthorized transactions.

• Investigate variances or irregularities and escalate findings to the Director of Finance as needed.

• Support month-end closing by ensuring all revenue schedules are complete, accurate, and properly documented.

• Maintain and monitor the accounts receivable (city ledger) sub-ledger, ensuring accurate and timely billing to credit account holders.

• Prepare and dispatch invoices to corporate clients, travel agents, and other credit accounts, with correct supporting documentation.

• Follow up proactively on outstanding balances and ensure collections are made within agreed credit terms.

• Prepare pro-forma invoices for cash-basis accounts at least 24 hours in advance.

• Review cash-basis accounts regularly and confirm collection of payments.

• Reconcile the accounts receivable sub-ledger to the general ledger on a monthly basis.

• Monitor credit limits and flag accounts approaching or exceeding approved terms to the Director of Finance.

• Prepare aging reports and highlight overdue accounts during monthly credit meetings.

• Work closely with Sales, Front Office, and other departments to resolve billing disputes and discrepancies promptly.

• Process new credit account applications in coordination with the Director of Finance.

• Support month-end closing activities related to accounts receivable, including provisions for doubtful debts.

EXPERIENCE & SKILLS

• Bachelor's degree in Accounting, Finance, or a related field.

• Minimum 3 years of experience in hotel income audit and/or accounts receivable, preferably with an international hospitality brand.

• Solid understanding of hotel accounting systems (e.g., Opera PMS, POS systems) and general ledger principles.

• Strong knowledge of hotel revenue cycles and internal control frameworks.

• High attention to detail and accuracy in financial reporting.

• Strong analytical, reconciliation, and problem-solving skills.

• Proficient in Microsoft Excel and hotel accounting/ERP systems.

• Effective communication skills for liaising across departments, clients, and travel agents.

• Able to work independently, prioritize, and meet deadlines in a fast-paced environment.

• High level of integrity, discretion, and confidentiality with financial information.

• Fluent in English; Arabic is an advantage.

JOINING OUR TEAM MEANS

• Competitive Compensation: A rewarding package tailored to your experience.

• Career Growth: Opportunities for advancement within our dynamic organisation.

• Inclusive Environment: A vibrant and inclusive workplace that encourages collaboration.

• Shared Purpose: Working with passionate people who live our values every day — connecting, innovating, curating, and leading the way together.

Apply CRAFT YOUR CAREER. - Kerten Hospitality