IT ASSISTANT
IT Assistant at The House Hotel Kvareli: help maintain our hospitality tech, empower guest experiences, and grow with a warm, diverse team amid Kakheti’s beauty.
IT ASSISTANT
The House Hotel Kvareli,
Georgia
ABOUT KERTEN HOSPITALITY
Kerten Hospitality (KH) is an end-to-end lifestyle hospitality operator creating bespoke destinations, lodging, experiences and communities while optimising operations and driving profitability for savvy investors with a strong commitment to sustainability. KH transforms destinations through impactful partnerships with Lodging, Food & Beverage, Retail, Entertainment, Art and Wellness brands with a focus on building Ecosystems, and unique community-centric destinations, which connect International & local travellers. The Group’s current pipeline of lodging includes projects in numerous countries in the Middle East, Europe, and North Africa region. An expanding development pipeline of more than 55 lodging projects representing over 4,500 keys planned across our international development pipeline.
Our Impact Every destination we develop and every concept we bring to life is driven by purpose and rooted in ESG, locality, sustainability, innovation, meaningful collaborations, that nurture ecosystems supporting community growth, guided by our values of Connection, Curation, Innovation, and Leading the Way.
ABOUT THE PROPERTY
The House Hotel Kvareli aims to be Kakheti’s leading destination, seamlessly blending Georgian wine culture, contemporary art, and authentic hospitality. Set within the region’s scenic natural beauty, the property is a 94-room luxury destination resort surrounded by expansive vineyards, landscaped gardens, and forest territory.
The resort features a Georgian Grill Restaurant, multiple barbecue areas, bonfire and designated picnic spaces. Leisure and wellness facilities include an outdoor swimming pool with pool bar, a spa with indoor pool and sauna, a fully equipped gym, tennis and padel courts, and an outdoor Kids Club.
Business and events infrastructure include the Ouspace business area, conference and meeting facilities, and the Kvareli Pavilion, a dedicated large-scale event venue accommodating up to 700 guests. The estate is further enhanced by vineyard areas, hiking and horse-riding trails, recreation zones, parking for up to 100 cars, bicycle and golf cart parking, and on-site staff accommodation.
Location: Conveniently located in Kakheti, the property is 40 km from Telavi, 130 km from Tbilisi International Airport, and approximately 140 km from Tbilisi city centre, offering accessibility while remaining immersed in nature.
ABOUT THE ROLE
KEY RESPONSIBILITIES
Assist in maintaining and supporting the hotel’s IT infrastructure, including computers, networks, servers, and software systems.
Respond to IT-related requests and issues from staff, providing timely troubleshooting and technical support.
Help monitor and maintain hotel network security, backup systems, and data integrity.
Assist with installation, configuration, and updates of hardware, software, and peripheral devices.
Support the IT team in managing POS systems, property management systems (PMS), and other hotel software applications.
Maintain documentation of IT procedures, equipment, and troubleshooting steps.
Assist in training hotel staff on IT systems, software usage, and security best practices.
Collaborate with vendors and service providers to resolve technical issues as needed.
Monitor inventory of IT equipment and recommend replacements or upgrades under supervision.
Ensure adherence to the hotel’s IT policies and data protection standards.
EXPERIENCE & SKILLS
Previous experience in IT support, helpdesk, or technical roles, preferably in the hospitality industry.
Basic knowledge of computer networks, operating systems, and common software applications.
Familiarity with hotel IT systems (PMS, POS) is an advantage.
Strong problem-solving, organizational, and communication skills.
Ability to work under supervision and assist in a team-oriented environment.
Fluent in English; Georgian is an advantage.
JOINING OUR TEAM MEANS
Competitive Compensation: A rewarding package tailored to your experience.
Career Growth: Opportunities for advancement within our dynamic organisation.
Inclusive Environment: A vibrant and inclusive workplace that encourages collaboration.
Shared Purpose: Working with passionate people who live our values every day — connecting, innovating, curating, and leading the way together.
- Department
- Property Roles
- Role
- IT Assistant
- Locations
- Georgia, Kvareli
