Front Office Agent
Front Office Agent at Cloud 7 Aqaba: warmly welcome guests, manage reservations, and ensure smooth stays with a friendly, guest-first approach in a vibrant waterfront setting.
Front Office Agent
CLOUD 7, AQABA
ABOUT KERTEN HOSPITALITY
Kerten Hospitality (KH) is an end-to-end lifestyle hospitality operator creating bespoke destinations, lodging, experiences and communities while optimising operations and driving profitability for savvy investors with a strong commitment to sustainability. KH transforms destinations through impactful partnerships with Lodging, Food & Beverage, Retail, Entertainment, Art and Wellness brands with a focus on building Ecosystems, and unique community-centric destinations, which connect International & local travellers. The Group’s current pipeline of lodging includes projects in numerous countries in the Middle East, Europe, and North Africa region. An expanding development pipeline of more than 55 lodging projects representing over 4,500 keys planned across our international development pipeline.
Our Impact Every destination we develop and every concept we bring to life is driven by purpose and rooted in ESG, locality, sustainability, innovation, meaningful collaborations, that nurture ecosystems supporting community growth, guided by our values of Connection, Curation, Innovation, and Leading the Way.
ABOUT THE PROPERTY
Cloud 7 Residence Aqaba is a vibrant, lifestyle-driven waterfront destination set within the heart of Ayla Marina Village, designed for the next generation of travelers seeking space, comfort, and connection. The property features 75 fully serviced residences, ranging from one to four bedrooms and a luxurious presidential villa, combining Asian and Mediterranean-inspired interiors with modern, fully equipped living spaces. Surrounded by a dynamic ecosystem of dining, retail, and leisure, guests enjoy direct access to a wide range of experiences including beach clubs, water sports, golf courses, and adventure parks. Set along a stunning turquoise lagoon on the Red Sea, the destination blends residential comfort with a lively community atmosphere, offering private terraces, marina views, and a seamless mix of relaxation and activity.
Location: Located in Aqaba, Jordan’s only coastal city on the Red Sea, Cloud7 Residence Ayla Aqaba sits within the prestigious Ayla Oasis development, just 3.1 km from the city center and only 150 meters from the beach. The destination offers easy access to iconic attractions such as Petra (2 hours away) and Wadi Rum (50 minutes away), while King Hussein International Airport is just 8 km from the property, ensuring convenient connectivity for both regional and international travelers.
ABOUT THE ROLE
KEY RESPONSIBILITIES
Greet and welcome guests warmly, ensuring a smooth check-in and check-out process.
Handle reservations, room assignments, and billing with accuracy.
Provide information on hotel services, facilities, and local attractions.
Respond to guest requests, concerns, and complaints promptly and professionally.
Coordinate with Housekeeping, F&B, and other departments to meet guest needs.
Follow front office procedures and standards for service, safety, and compliance.
Maintain accurate records of guest interactions and transactions in the PMS.
Build positive relationships with guests by providing attentive and personalized service.
Use hotel systems and digital tools effectively to manage reservations and guest services.
Share guest feedback and suggest improvements to enhance service quality.
Adapt quickly to guest needs and apply creative solutions in daily tasks.
EXPERIENCE & SKILLS
Diploma or degree in Hospitality, Tourism, or related field preferred.
Previous experience in front office, customer service, or hospitality is an advantage.
Knowledge of PMS and front office systems (Opera, Fidelio, or similar) is a plus.
Basic computer skills, including Microsoft Office (Word, Excel, Outlook).
Strong communication and interpersonal skills.
Friendly, proactive, and able to work under pressure with a guest-first mindset.
Flexibility to work shifts, weekends, and holidays as needed.
Fluent in English; Arabic is an advantage.
JOINING OUR TEAM MEANS
Competitive Compensation: A rewarding package tailored to your experience.
Career Growth: Opportunities for advancement within our dynamic organisation.
Inclusive Environment: A vibrant and inclusive workplace that encourages collaboration.
Shared Purpose: Working with passionate people who live our values every day — connecting, innovating, curating, and leading the way together.
- Department
- Property Roles
- Role
- Front Office Agent
- Locations
- Jordan
