ASSISTANT FRONT OFFICE MANAGER
Assistant Front Office Manager at The House Hotel Kvareli: lead a welcoming, collaborative team in a luxury, sustainability‑driven Georgian retreat blending wine, art and genuine hospitality
ASSISTANT FRONT OFFICE MANAGER
The House Hotel Kvareli,
Georgia
ABOUT KERTEN HOSPITALITY
Kerten Hospitality (KH) is an end-to-end lifestyle hospitality operator creating bespoke destinations, lodging, experiences and communities while optimising operations and driving profitability for savvy investors with a strong commitment to sustainability. KH transforms destinations through impactful partnerships with Lodging, Food & Beverage, Retail, Entertainment, Art and Wellness brands with a focus on building Ecosystems, and unique community-centric destinations, which connect International & local travellers. The Group’s current pipeline of lodging includes projects in numerous countries in the Middle East, Europe, and North Africa region. An expanding development pipeline of more than 55 lodging projects representing over 4,500 keys planned across our international development pipeline.
Our Impact Every destination we develop and every concept we bring to life is driven by purpose and rooted in ESG, locality, sustainability, innovation, meaningful collaborations, that nurture ecosystems supporting community growth, guided by our values of Connection, Curation, Innovation, and Leading the Way.
ABOUT THE PROPERTY
The House Hotel Kvareli aims to be Kakheti’s leading destination, seamlessly blending Georgian wine culture, contemporary art, and authentic hospitality. Set within the region’s scenic natural beauty, the property is a 94-room luxury destination resort surrounded by expansive vineyards, landscaped gardens, and forest territory.
The resort features a Georgian Grill Restaurant, multiple barbecue areas, bonfire and designated picnic spaces. Leisure and wellness facilities include an outdoor swimming pool with pool bar, a spa with indoor pool and sauna, a fully equipped gym, tennis and padel courts, and an outdoor Kids Club.
Business and events infrastructure include the Ouspace business area, conference and meeting facilities, and the Kvareli Pavilion, a dedicated large-scale event venue accommodating up to 700 guests. The estate is further enhanced by vineyard areas, hiking and horse-riding trails, recreation zones, parking for up to 100 cars, bicycle and golf cart parking, and on-site staff accommodation.
Location: Conveniently located in Kakheti, the property is 40 km from Telavi, 130 km from Tbilisi International Airport, and approximately 140 km from Tbilisi city centre, offering accessibility while remaining immersed in nature.
ABOUT THE ROLE
KEY RESPONSIBILITIES
Support the Front Office Manager in overseeing daily operations of reception, reservations, concierge, and guest relations.
Supervise and guide the front office team during shifts, ensuring high service standards and smooth operations.
Ensure efficient check-in and check-out processes, accurate billing, and proper handling of guest accounts.
Handle guest requests, concerns, and complaints promptly and professionally, ensuring guest satisfaction.
Assist in maintaining accurate occupancy data, reports, and front office records.
Coordinate closely with Housekeeping, Food & Beverage, and other departments to ensure a seamless guest experience.
Support the implementation and maintenance of front office procedures, policies, and service standards.
Monitor daily operations, staffing, and service flow, reporting any issues to the Front Office Manager.
Assist in training, coaching, and motivating team members to maintain performance and service quality.
Ensure cleanliness, organization, and professionalism of the front office area at all times.
EXPERIENCE & SKILLS
Bachelor’s degree in Hospitality Management or a related field preferred.
3–5 years of front office experience, including supervisory experience.
Good knowledge of PMS systems (Opera, Fidelio, or similar).
Strong communication and problem-solving skills.
Ability to handle guest interactions with professionalism and diplomacy.
Team-oriented with the ability to support and guide staff effectively.
Organized, detail-oriented, and able to work in a fast-paced environment.
Fluent in English; Georgian is an advantage.
JOINING OUR TEAM MEANS
Competitive Compensation: A rewarding package tailored to your experience.
Career Growth: Opportunities for advancement within our dynamic organisation.
Inclusive Environment: A vibrant and inclusive workplace that encourages collaboration.
Shared Purpose: Working with passionate people who live our values every day — connecting, innovating, curating, and leading the way together.
- Department
- Property Roles
- Role
- Assistant Front Office Manager
- Locations
- Georgia, Kvareli
