Front Office Supervisor
Lead a diverse Front Office team at The Ray Hotel Kuwait, delivering seamless guest journeys with warmth, professionalism, and room to grow in sustainable hospitality.
Front Office Supervisor
THE RAY HOTEL BY CLOUD 7, KUWAIT
ABOUT KERTEN HOSPITALITY
Kerten Hospitality (KH) is an end-to-end lifestyle hospitality operator creating bespoke destinations, lodging, experiences and communities while optimising operations and driving profitability for savvy investors with a strong commitment to sustainability. KH transforms destinations through impactful partnerships with Lodging, Food & Beverage, Retail, Entertainment, Art and Wellness brands with a focus on building Ecosystems, and unique community-centric destinations, which connect International & local travellers. The Group’s current pipeline of lodging includes projects in numerous countries in the Middle East, Europe, and North Africa region. An expanding development pipeline of more than 55 lodging projects representing over 4,500 keys planned across our international development pipeline.
Our Impact Every destination we develop and every concept we bring to life is driven by purpose and rooted in ESG, locality, sustainability, innovation, meaningful collaborations, that nurture ecosystems supporting community growth, guided by our values of Connection, Curation, Innovation, and Leading the Way.
ABOUT THE PROPERTY
The Ray Hotel by Cloud 7 Kuwait offers more than just a place to stay, it’s a front-row seat to Kuwait’s vibrant coastal life. Featuring 59 thoughtfully designed rooms and suites, the hotel provides a tranquil escape with accommodations ranging from comfortable family rooms to spacious suites, complemented by diverse dining concepts, wellness and fitness facilities, meeting and large event spaces, as well as pool and beach access, making it an ideal destination for both business and leisure travellers.
Location
The Ray Hotel by Cloud 7 Kuwait is conveniently located approximately 30 minutes from Kuwait International Airport, offering easy access for international guests and business travellers. Situated in Mangaf, a suburban town within Kuwait’s Ahmadi Governorate, the area is characterized by a blend of residential neighbourhoods, shopping centres, and modern coastal architecture.
ABOUT THE ROLE
KEY RESPONSIBILITIES
Supervise daily front office operations, ensuring smooth check-in and check-out experiences.
Lead, support, and motivate the front office team to deliver high-quality guest service.
Handle reservations, room assignments, billing, and cash handling with accuracy.
Respond promptly and professionally to guest requests, concerns, and complaints, ensuring effective resolution.
Coordinate closely with Housekeeping, F&B, Engineering, and other departments to ensure seamless guest experiences.
Monitor front office procedures, service standards, and compliance with hotel policies and safety regulations.
Train and guide front office team members on operational procedures and guest service standards.
Maintain accurate guest records, reports, and transactions in the PMS system.
Assist in preparing shift reports, room status updates, and daily operational briefings.
Support upselling initiatives and promote hotel services and facilities to maximize guest satisfaction and revenue.
Ensure professional appearance, grooming, and conduct of the front office team at all times.
EXPERIENCE & SKILLS
Bachelor or degree in Hospitality, Tourism, or a related field preferred.
Previous experience in Front Office operations, with supervisory experience in hospitality preferred.
Knowledge of PMS and front office systems (Opera, Fidelio, or similar) is required.
Strong understanding of front office procedures, reservations, billing, and guest relations.
Basic computer skills, including Microsoft Office (Word, Excel, Outlook).
Ability to manage shifts, supervise team performance, and handle operational challenges effectively.
Flexibility to work shifts, weekends, and holidays as needed.
Fluent in English; Arabic is an advantage.
JOINING OUR TEAM MEANS
Competitive Compensation: A rewarding package tailored to your experience.
Career Growth: Opportunities for advancement within our dynamic organisation.
Inclusive Environment: A vibrant and inclusive workplace that encourages collaboration.
Shared Purpose: Working with passionate people who live our values every day — connecting, innovating, curating, and leading the way together.
- Department
- Property Roles
- Role
- Front Office Supervisor
- Locations
- Kuwait
