Hotel Manager
Lead a premium North India hotel at KH: delight guests, drive performance, and inspire an inclusive, service-minded team while building sustainable, community-first experiences.
Hotel Manager
North India
ABOUT KERTEN HOSPITALITY
Kerten Hospitality (KH) is an end-to-end lifestyle hospitality operator creating bespoke destinations, lodging, experiences and communities while optimising operations and driving profitability for savvy investors with a strong commitment to sustainability. KH transforms destinations through impactful partnerships with Lodging, Food & Beverage, Retail, Entertainment, Art and Wellness brands with a focus on building Ecosystems, and unique community-centric destinations, which connect International & local travellers. The Group’s current pipeline of lodging includes projects in numerous countries in the Middle East, Europe, and North Africa region. An expanding development pipeline of more than 55 lodging projects representing over 4,500 keys planned across our international development pipeline.
Our Impact Every destination we develop and every concept we bring to life is driven by purpose and rooted in ESG, locality, sustainability, innovation, meaningful collaborations, that nurture ecosystems supporting community growth, guided by our values of Connection, Curation, Innovation, and Leading the Way.
ABOUT THE PROPERTY
A premium lifestyle destination set within one of North India's most iconic hill stations, blending colonial heritage, Himalayan charm, and contemporary hospitality. The property features 40 to 43 thoughtfully designed rooms and suites, including Superior Rooms, Deluxe Rooms and Suites, offering a refined retreat for upscale leisure travellers, families, and boutique explorers.
The hotel positions its culinary offering as the region's first Michelin-aspiring destination, with seasonal tasting menus and global comfort classics celebrating local terroir alongside internationally curated cuisine. Wellness facilities include a heated swimming pool, dedicated wellness rooms, and conference areas, complemented by curated experiences that connect guests with Shimla's heritage architecture, vibrant promenades, mountain lifestyle, and natural surroundings. The property is also positioned as a leading venue for luxury destination weddings in the region.
Location: North India
ABOUT THE ROLE
KEY RESPONSIBILITIES
Deliver tailored guest experiences, ensuring a warm welcome, seamless stay, and memorable farewell.
Oversee all hotel operations, driving performance, profitability, and guest experience.
Manage VIP arrivals and maintain strong guest relationships; handle inquiries, feedback, and complaints professionally.
Recruit, train, and motivate teams aligned with Kerten Hospitality culture; deliver training programmes to ensure service excellence.
Establish KPIs, SOPs, and policies; ensure smooth and efficient daily operations.
Prepare and analyze operational reports covering occupancy, revenue, guest satisfaction, and financial performance.
Develop budgets, pricing strategies, and financial forecasts in coordination with ownership and corporate teams.
Manage licenses, permits, and compliance with local Indian regulations and authorities.
Drive revenue through inventory control, packaging, upselling, and RevPAR optimization.
Act as the main liaison with ownership, build local partnerships, and identify new revenue opportunities.
EXPERIENCE & SKILLS
Bachelor's degree in hotel management or related field preferred.
Minimum of 5 years' experience in hotel management and experience in India or the South Asian region is highly desirable; pre-opening experience is a plus.
Strategic mindset and analytical skills to anticipate market trends, identify business opportunities, and make informed decisions that drive competitive advantage and business success.
Sound judgment and decision-making capabilities to evaluate options, assess risks, and make informed decisions that align with the organization's goals and values.
Fluency in English and Hindi; knowledge of additional regional Indian languages is an advantage.
JOINING OUR TEAM MEANS
Competitive Compensation: A rewarding package tailored to your experience.
Career Growth: Opportunities for advancement within our dynamic organisation.
Inclusive Environment: A vibrant and inclusive workplace that encourages collaboration.
Shared Purpose: Working with passionate people who live our values every day — connecting, innovating, curating, and leading the way together.
- Department
- Property Roles
- Role
- Hotel Manager
- Locations
- India
