SPA THERAPIST
Spa Therapist at House Hotel Kvareli: warmly welcome guests, tailor wellness journeys, and grow with a sustainability‑minded, community‑driven team in Kakheti.
SPA THERAPIST
The House Hotel Kvareli,
Georgia
ABOUT KERTEN HOSPITALITY
Kerten Hospitality (KH) is an end-to-end lifestyle hospitality operator creating bespoke destinations, lodging, experiences and communities while optimising operations and driving profitability for savvy investors with a strong commitment to sustainability. KH transforms destinations through impactful partnerships with Lodging, Food & Beverage, Retail, Entertainment, Art and Wellness brands with a focus on building Ecosystems, and unique community-centric destinations, which connect International & local travellers. The Group’s current pipeline of lodging includes projects in numerous countries in the Middle East, Europe, and North Africa region. An expanding development pipeline of more than 55 lodging projects representing over 4,500 keys planned across our international development pipeline.
Our Impact Every destination we develop and every concept we bring to life is driven by purpose and rooted in ESG, locality, sustainability, innovation, meaningful collaborations, that nurture ecosystems supporting community growth, guided by our values of Connection, Curation, Innovation, and Leading the Way.
ABOUT THE PROPERTY
The House Hotel Kvareli aims to be Kakheti’s leading destination, seamlessly blending Georgian wine culture, contemporary art, and authentic hospitality. Set within the region’s scenic natural beauty, the property is a 94-room luxury destination resort surrounded by expansive vineyards, landscaped gardens, and forest territory.
The resort features a Georgian Grill Restaurant, multiple barbecue areas, bonfire and designated picnic spaces. Leisure and wellness facilities include an outdoor swimming pool with pool bar, a spa with indoor pool and sauna, a fully equipped gym, tennis and padel courts, and an outdoor Kids Club.
Business and events infrastructure include the Ouspace business area, conference and meeting facilities, and the Kvareli Pavilion, a dedicated large-scale event venue accommodating up to 700 guests. The estate is further enhanced by vineyard areas, hiking and horse-riding trails, recreation zones, parking for up to 100 cars, bicycle and golf cart parking, and on-site staff accommodation.
Location: Conveniently located in Kakheti, the property is 40 km from Telavi, 130 km from Tbilisi International Airport, and approximately 140 km from Tbilisi city centre, offering accessibility while remaining immersed in nature.
ABOUT THE ROLE
KEY RESPONSIBILITIES
Greet all spa guests warmly, ensuring a professional and welcoming first impression.
Manage spa reservations, confirm bookings, and coordinate with therapists on schedules.
Provide information on treatments, wellness services, and facilities, answering guest inquiries.
Maintain cleanliness, organization, and readiness of the spa reception and relaxation areas.
Upsell treatments, packages, and retail products to enhance the guest experience and maximize revenue.
Handle guest feedback and complaints professionally, escalating issues to the Spa Manager when necessary.
Ensure compliance with health, safety, and hygiene standards.
Support spa team members in delivering seamless operations and exceptional service.
Build genuine relationships with guests by anticipating needs and personalizing their spa journey.
Collaborate with therapists and wellness team members to ensure smooth operations.
Use spa booking systems and digital tools to streamline guest services.
EXPERIENCE & SKILLS
Previous experience in hospitality, spa, or guest services (preferred but not mandatory).
Strong interpersonal and communication skills.
Knowledge of spa/wellness treatments and products is an asset.
Customer-focused, detail-oriented, and calm under pressure.
Ability to work flexible hours, including weekends and holidays.
Fluent in English; Georgian is an advantage.
JOINING OUR TEAM MEANS
Competitive Compensation: A rewarding package tailored to your experience.
Career Growth: Opportunities for advancement within our dynamic organisation.
Inclusive Environment: A vibrant and inclusive workplace that encourages collaboration.
Shared Purpose: Working with passionate people who live our values every day — connecting, innovating, curating, and leading the way together.
- Department
- Property Roles
- Role
- Spa Therapist
- Locations
- Georgia, Kvareli
