FRONT OFFICE AGENT
Join The House Hotel Kvareli as Front Office Agent: greet guests warmly, manage reservations with care, and craft seamless, inclusive experiences in a luxury, wine-country setting.
FRONT OFFICE AGENT
The House Hotel Kvareli,
Georgia
ABOUT KERTEN HOSPITALITY
Kerten Hospitality (KH) is an end-to-end lifestyle hospitality operator creating bespoke destinations, lodging, experiences and communities while optimising operations and driving profitability for savvy investors with a strong commitment to sustainability. KH transforms destinations through impactful partnerships with Lodging, Food & Beverage, Retail, Entertainment, Art and Wellness brands with a focus on building Ecosystems, and unique community-centric destinations, which connect International & local travellers. The Group’s current pipeline of lodging includes projects in numerous countries in the Middle East, Europe, and North Africa region. An expanding development pipeline of more than 55 lodging projects representing over 4,500 keys planned across our international development pipeline.
Our Impact Every destination we develop and every concept we bring to life is driven by purpose and rooted in ESG, locality, sustainability, innovation, meaningful collaborations, that nurture ecosystems supporting community growth, guided by our values of Connection, Curation, Innovation, and Leading the Way.
ABOUT THE PROPERTY
The House Hotel Kvareli aims to be Kakheti’s leading destination, seamlessly blending Georgian wine culture, contemporary art, and authentic hospitality. Set within the region’s scenic natural beauty, the property is a 94-room luxury destination resort surrounded by expansive vineyards, landscaped gardens, and forest territory.
The resort features a Georgian Grill Restaurant, multiple barbecue areas, bonfire and designated picnic spaces. Leisure and wellness facilities include an outdoor swimming pool with pool bar, a spa with indoor pool and sauna, a fully equipped gym, tennis and padel courts, and an outdoor Kids Club.
Business and events infrastructure include the Ouspace business area, conference and meeting facilities, and the Kvareli Pavilion, a dedicated large-scale event venue accommodating up to 700 guests. The estate is further enhanced by vineyard areas, hiking and horse-riding trails, recreation zones, parking for up to 100 cars, bicycle and golf cart parking, and on-site staff accommodation.
Location: Conveniently located in Kakheti, the property is 40 km from Telavi, 130 km from Tbilisi International Airport, and approximately 140 km from Tbilisi city centre, offering accessibility while remaining immersed in nature.
ABOUT THE ROLE
KEY RESPONSIBILITIES
Greet and welcome guests warmly, ensuring a smooth check-in and check-out process.
Handle reservations, room assignments, and billing with accuracy.
Provide information on hotel services, facilities, and local attractions.
Respond to guest requests, concerns, and complaints promptly and professionally.
Coordinate with Housekeeping, F&B, and other departments to meet guest needs.
Follow front office procedures and standards for service, safety, and compliance.
Maintain accurate records of guest interactions and transactions in the PMS.
Build positive relationships with guests by providing attentive and personalized service.
Collaborate with colleagues across departments to deliver seamless guest experiences.
Represent KH values of hospitality and inclusivity in all interactions.
Use hotel systems and digital tools effectively to manage reservations and guest services.
Share guest feedback and suggest improvements to enhance service quality.
Adapt quickly to guest needs and apply creative solutions in daily tasks.
EXPERIENCE & SKILLS
Diploma or degree in Hospitality, Tourism, or related field preferred.
Previous experience in front office, customer service, or hospitality is an advantage.
Knowledge of PMS and front office systems (Opera, Fidelio, or similar) is a plus.
Strong communication and interpersonal skills.
Friendly, proactive, and able to work under pressure with a guest-first mindset.
Flexibility to work shifts, weekends, and holidays as needed.
Fluent in English; Georgian is an advantage.
JOINING OUR TEAM MEANS
Competitive Compensation: A rewarding package tailored to your experience.
Career Growth: Opportunities for advancement within our dynamic organisation.
Inclusive Environment: A vibrant and inclusive workplace that encourages collaboration.
Shared Purpose: Working with passionate people who live our values every day — connecting, innovating, curating, and leading the way together.
- Department
- Property Roles
- Role
- Front Office Agent
- Locations
- Georgia, Kvareli
